Shipping & returns
Shipping, tracking, returns, replacements and refunds.
Check delivery costs
Your available delivery services, shipping fees and complete payable total are shown at checkout before you pay.
Track your order
Visit Track Order with your order reference and checkout email. Carrier scans may appear after dispatch.
Report a problem
For wrong, damaged or missing goods, contact RenterSet with your order reference and photos or video, ideally within 30 days of delivery.
Shipping destinations, costs & delivery estimates
- Availability: Shipping depends on the selected item, variant and destination. Not every product or service supports every country.
- Shipping fees: Available delivery services and shipping charges are shown before payment. Shipping is not universally free.
- Estimated delivery: Warehouse processing and dispatch occur before carrier transit. Transit estimates are not guaranteed arrival dates; customs and carriers can add delays.
- Import charges: Depending on destination and delivery terms, authorities or couriers may collect taxes, duties or handling charges separately.
- Separate packages: Items may arrive in multiple parcels with different tracking numbers.
Delayed, lost or marked-delivered parcels
If tracking stops updating or the delivery estimate has passed, contact RenterSet. We investigate warehouse and carrier records and review a replacement, refund or other suitable remedy.
For unresolved long delays, supplier claims generally become eligible for review 45 days after warehouse dispatch for US-bound orders and 60 days for many other destinations; some countries and methods have different limits. These are supplier-review thresholds, not delivery promises or a reason to wait before contacting us.
If tracking shows delivered but the parcel is missing, check the address, safe locations and local carrier. We may request official carrier or post-office non-delivery confirmation. A delivery scan does not remove statutory consumer rights.
Damaged, defective, wrong or missing items
Please report product issues as soon as possible, ideally within 30 days after delivery, so we can raise a timely supplier claim. This requested window does not remove statutory rights.
- Contact RenterSet with your order reference, checkout email and a description of the issue.
- Send clear photos or video of the item, packaging and shipping label where relevant. For wrong-size items, include measurements if possible. Never send payment credentials.
- Our team reviews the evidence and explains the suitable remedy: a replacement, missing accessory, partial refund or full refund as applicable.
Significant damage or a wrong item may warrant a full refund or replacement; minor damage or missing parts may warrant a partial refund or replacement part. Outer-box damage alone, with an intact item, does not automatically qualify.
Changing or cancelling an order
Contact RenterSet immediately to request a cancellation or correct an address or variant. A cancellation refund is generally possible when an order can be stopped before warehouse processing begins. Cancellation is not guaranteed once processing or dispatch starts.
Personalized or specially prepared items may have additional cancellation restrictions. Mandatory consumer cancellation rights still apply where required by law.
Returns and change of mind
Contact RenterSet and obtain authorization before sending anything back. If an actual return is approved, we will give the correct return address, packing instructions, timing and information about who pays postage. Returns may require international shipping; do not send items to the address on the original parcel.
Supplier-managed returns ordinarily require goods to be returned within 30 days of receipt, subject to prior authorization. This does not mean we offer automatic, no-questions-asked 30-day returns. Change of mind, accidentally ordering a wrong item or variant, and used or hygiene-sensitive goods may not qualify for voluntary returns.
Free return shipping is not guaranteed. For damaged, defective or wrong items, Our team reviews the remedy and follows any applicable legal requirement to cover return costs. Mandatory consumer rights are not limited by supplier restrictions.
Frequently asked questions
Where can I see my shipping price?
Select a destination and service at checkout. The total payable shipping charge appears before payment; per-product estimates can differ from a whole-basket quote.
Can I request a replacement for a damaged or wrong item?
Yes. Depending on the evidence and the issue, a replacement, part replacement, partial refund or full refund may be appropriate. Contact RenterSet promptly, ideally within 30 days after delivery, and include photos or video.
What if tracking says delivered but I have no parcel?
Check with the carrier and nearby delivery locations, then contact RenterSet. We may need official non-delivery documentation to investigate.
Can I return something because I changed my mind?
Contact RenterSet first. Voluntary change-of-mind returns are not automatically approved; we review eligibility and provide instructions for any authorized return, while respecting mandatory consumer rights.
Do I pay for return shipping?
We explain the return address and who pays postage before approving a return. Voluntary returns may require customer-paid postage; defective or wrong goods are handled according to the issue and applicable law.
How long does a refund take?
Our team confirms when an approved refund has been processed. Payment-provider and bank posting times vary.